## Why Doesn’t Delivering More Features Automatically Lead to Better Outcomes? Shipping more features may increase output, but it does not ensure customer satisfaction or business impact. Value depends on whether those features solve real customer problems. >[!metaphor] >Delivering more features is like stuffing extra toppings on a pizza to make it “better.” If the customer just wanted a plain margherita, the extras add cost, not satisfaction. </br> Just like taste preferences drive pizza joy, customer problems, not feature count, determine product success. ## Works Consulted 1. [Why Customer Outcomes Matter](https://www.youtube.com/watch?v=rVeJMarPnUk) | Scrum.org | Accessed 26 Dec. 2024. ## Connections follows:: [[Entry Point 3 (Dysfunctions, Anti-Patterns, and Problems)]] topics:: [[Feature Factory]], [[Outputs vs Outcomes]], [[Impact]], [[Customer Satisfaction]] ![[Footer]]