## What Kinds of Questions Reveal Desired Outcomes? Useful prompts include: - What customers want to accomplish - Challenges they hope to address - What the product lacks - What ideal results look like These questions surface needs, preferences, and goals that shape outcome definitions. >[!metaphor] >Asking the right questions to reveal outcomes is like turning on a flashlight in a dark attic. It helps you see what’s really there instead of guessing at shapes in the shadows. </br> By illuminating customers’ goals, challenges, and ideals, you uncover the details needed to define outcomes that truly matter. ## Works Consulted 1. [Customer Outcomes](https://www.scrum.org/resources/customer-outcomes) | Scrum.org | Accessed 23 Jun. 2025. ## Connections follows:: [[3.4d1b Starting Point for Outcome Discovery]] topics:: [[User Interviews]], [[Outcome]], [[Customer Satisfaction Gap]] ![[Footer]]