## Why Is It Important to Be Clear and Firm When Saying No? Avoiding a direct no by using vague phrases like “maybe” or “I’ll think about it” creates confusion, false hope, and makes it harder to refuse later. Be firm but polite, using clear language such as “No, I can’t take on this item right now.” Avoid apologizing or sounding uncertain. >[!metaphor] >Dodging a clear no is like ghosting someone after a bad first date. They keep checking their phone, thinking there’s still a chance, while you’re just dreading the inevitable follow-up. </br> A firm but polite “no” ends the guessing game and respects everyone’s time and expectations. ## Works Consulted 1. [000267 Battling the Bloated Product Backlog](https://www.scrum.org/resources/blog/battling-bloated-product-backlog) | Scrum.org | Accessed 25 Jul. 2025. ## Connections follows:: [[4.1 Product Owners Safeguard Value Delivery by Saying No]] topics:: [[Saying No]] ![[Footer]]