## What Refinements Increase the Usefulness of Impact Mapping? To better connect work to real outcomes, the extended Impact Map adds **Customer Outcomes** between Personas and Business Impacts, highlighting what users want to achieve in order to reach organizational goals. Additionally, **terminology updates** improve clarity and alignment: - "Actor" is now **"Persona"** to match UX language. - "Deliverables" are now **PBIs (Product Backlog Items)** for consistency with Scrum. These refinements ensure the map reflects both user motivation and practical delivery language, bridging the gap between intent and execution. ## Works Consulted 1. [Extending Impact Mapping to Gain Better Product Insights](https://www.scrum.org/resources/blog/extending-impact-mapping-gain-better-product-insights)| Scrum.org | Accessed 27 Dec. 2023. ## Connections follows:: [[5.1 Impact Mapping Aligns Work with Outcomes]] topics:: [[Impact Mapping]], [[Persona]], [[Product Backlog Item]] ![[Footer]]