## What Is the Difference Between Outputs and Outcomes Outputs are the immediate, tangible results of a team’s work, such as features delivered, bugs fixed, or documentation created. They measure activity, but not value. Outcomes are the measurable effects those outputs have on customers, like increased usage, improved satisfaction, or reduced churn, and they reflect the actual value delivered. >[!metaphor] >Focusing only on outputs is like throwing a party and judging its success by how many balloons you inflated. It shows effort, but not whether anyone had a good time. </br> Outputs reflect what you did; outcomes reveal whether it made a difference, so teams need to measure more than just what they produced. ## Works Consulted 1. [Outputs or Outcomes](https://www.youtube.com/watch?v=gxKBh7q0oOs) | Scrum.org | Accessed 26 Dec. 2024. 2. [Why Experiment](https://www.scrum.org/resources/blog/why-experiment) | Scrum.org | Accessed 12 Apr. 2025. 3. [Customer Outcomes](https://www.scrum.org/resources/customer-outcomes) | Scrum.org | Accessed 23 Jun. 2025. ## Connections follows:: [[Entry Point 6 (Metrics and Measures)]] topics:: [[Outputs vs Outcomes]], [[Customer Satisfaction]], [[Feature]] ![[Footer]]