## From Whose Perspective Should Outcomes Be Described? Outcomes should be described from the customer and user’s point of view. Different customer and user types may have distinct desired outcomes that may or may not be worth pursuing. >[!metaphor] >Describing outcomes is like reading travel reviews from visitors, not brochures. It’s about the trip they actually had, not the one you promised. ## Works Consulted 1. [Customer Outcomes](https://www.scrum.org/resources/customer-outcomes) | Scrum.org | Accessed 23 Jun. 2025. ## Connections follows:: [[6.1a Outcomes Reflect Real-World User Impact]] topics:: [[Outcome]], [[Impact]], [[Persona]] ![[Footer]]